Project Co-ordination Administrator

Project Co-ordination Administrator

Location: Cardiff (CF14) , Cardiff View map Salary: From 17,000 to 18,000 per annum Date posted: 04/05/2012 16:23 Job type:Permanent Company: Focus Resourcing Group Contact: Alison Ball Ref: Totaljobs/lxpest Job ID: 53533757

Project Co-Ordination Administrator

Location: Cardiff (outskirts)

Salary from: 17,000 - 18,000

Job Profile

Working for a reputable company based on the Cardiff outskirts, you will be responsible for booking on project information onto or clients quotation database within 24 hours of receipt. Preparing and processing quick, simple quotations using bespoke software and acting as a link between customers, sales and quotation teams to ensure that clients are kept informed of the enquirys progress.

Key Responsibilities

To follow the Project booking on, Quotation Preparation and Pre-Quote procedures and ensure that all relevant project information is accurately keyed to minimise error rates.To be competent in managing projects, customer relationship and problem solving all aimed at achieving results.To assist all estimating teams in meeting their quotation return dates by prioritising quote requests in conjunction with sales team and client demands in a high volume fluid environment.To assist in gathering key information relating to projects from customers and colleagues as part of the overall project co-ordination team.To ensure that customers are updated on the progress of their enquiry and are kept informed of any delays. This includes outbound calling to agree preferred, required or revised quotation return dates. Job holder will need reciprocal skills to react to inbound calls, from extremes of client enquiries to complaints about quote accuracy or delays and manage the process professionally. Communicate positively and clearly to customers telling them what can be done.To assist Team Leader in ensuring that the email enquiry log is correctly managed with good housekeeping procedures in minimising data-space whilst maintaining adequate project information files.To provide excellent customer service, being helpful, courteous and professional at all times, going the extra mile to deliver a great customer experience, taking ownership and making sure promises made to clients are delivered.To work in a spirit of co-operation with all colleagues to achieve both individual and team goals, targets and deadlines.To feedback issues and ideas from clients/team interaction that will help Nuaire develop both its processes and improve its capability, performance and customer service levels.To work flexibly and assist the Project Co-ordination Team Leader or other commercial office managers in departmental activities to meet both current and future growth plans, carrying out duties as requested.To identify and take responsibility for own personal development needs to achieve potential and expectations.

Competencies

Numeracy.Analytical thinking.Accuracy and attention to detail.Communication and presentation.Planning, organisation and time management.Initiative.Building relationships and team building.Achieving results.Managing customer relationships.

Personal Profile

Experience in a commercial administration/departmental role, ideally within an engineering or construction industry environment.Possess commercial awareness, and good telephone skills.Methodical and logical mind with a keen attention to detail.A self-starter and capable of working with minimum supervision.Highly organised with excellent time management skills.Highly motivated with a "can-do, make it happen attitude".A confident, good communicator & team member.Desire to develop a career within the commercial environment.

Qualifications

GCSE or equivalent in English and Maths are essential.Mechanical Engineering Qualifications would be desirable.CAD drawing skills would be desirable.