Telesales and Customer Services

Telesales and Customer Services

Location: Leicester , Leicestershire Salary: From 18,000 to 20,000 per annum Date posted: 15/05/2012 12:10 Job type:Permanent Company: Inhouse Recruitment Contact: Amanda House Ref: Totaljobs/INHR1326 Job ID: 53607285

Working as part of a small sales team under supervision of the team leader to pursue all quotes, prospect for new contracts

and administrate sales quotations and contract orders.

Expectations

To work towards achieving planned team operational targets and action plans

To meet customer expectations

Provide a quality standard of paperwork and audit trail appropriate to the business needs

Ability to communicate effectively with all levels of customers

Communicate effectively to the team and team leader.

To work effectively and efficiently as part of a team

Qualifications/Educations

Essential

GCSE Level or equivalent

Computer Literate MS Outlook experience essential

Experience

Essential

Experience in a target driven role, possibly in an

engineering or industrial services environment

Telesales

Ability to identify sales opportunities and present key

features and benefits of the company, its products

and services

Ability to capture potential customer details and

specifications

Strong customer service skills

Excellent administration skills

Experience of working with bespoke sales operating

systems

Experience of preparing quotations and following up

orders

Experience of coordinating with a remote working

business development manager

Aptitude, Skill and Conduct

Discretion and Confidentiality at all times

Ability to work with attention to detail meeting deadlines where required.

Good employee relations

Strong influencing and communication skills

Good planning and organisational skills

Decision making and using initiative

Proactive and positive in dealing with work matters and others

Ability to prioritise own workload to achieve objective

Confident and enthusiastic telephone manner

Relishes the challenge of identifying key decision-makers and having the tenacity not to take no for an answer.

Has the necessary skills to circumnavigate difficult switchboards

Able to interact at all levels dealing with the shop floor up to the boardroom and small through to multi-nationalbusinesses.

Excellent customer service skills - ability to look after our customers to a high standard

Excellent administration skills, articulate, accuracy & attention to detail required

Work towards achieving the highest standards possible

Receptive to management guidelines and work instructions

Have a can do attitude

Main Duties and Responsibilities

Follow up all new Maintenance Contract Quotations, obtain orders and attain sales leads

Prospecting for new business and identifying opportunities to increase the client base.

Present key features and benefits of the company, its products & services to obtain opportunities

Maintaining a high level call rate

Appointment Making for the Area Service Managers & Business Development Manager

Maintain and update the companys sales enquiry database and customer records

Provide relevant requested literature from potential customers / sales leads

Sending letter of introduction with appropriate service brochures

Provide admin support to quotation and order processing

Generate Reports as requested

Price up new maintenance contracts and produce a quote

Chase repair quotes, update information and process on receipt of order

Complete customer survey monthly

Complete Customer Satisfaction Reviews

Costing and processing renewal orders

Following up on new equipment sales for maintenance

Dealing with customer enquiries and liaising with the Technical Team

Logging enquiries on the system to be quoted

Attend and participate in monthly sales meetings

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