2nd Line Application Support Analyst

2nd Line Application Support Analyst

Location: Birmingham (B1) , Birmingham View map Salary: From 17,000 to 19,000 per annum plus on call bonus after a qualifyin Date posted: 10/06/2012 23:49 Job type:Permanent Company: Autus HR Contact: Paul Roberts Ref: Totaljobs/ACBR/771087306/TJ Job ID: 53804631

2nd Line Support Engineer / Support Analyst Financial Services Software Provider. This organisation provides bespoke integration software to financial services institutions. A 2nd Line Support Engineer / Support Analyst is required to provide remote IT Support and Helpdesk services to Blue Chip customers. Due to recent growth in the customer base, the Client Services Group now needs to be expanded by adding a Senior Support Analyst.

The successful candidate will be required to accurately analyse and diagnose fault calls, giving advice and support to clients. This will be a highly varied role and a flexible personality is essential. Previous experience of a hands-on troubleshooting helpdesk / service desk environment is essential as is a passion for excellent customer care. You must have proven analytical and problem solving skills. A passion for software is essential.

The ability to build rapport with customers and show empathy for their challenges is highly valued in this role. You will be required to calmly gain the confidence of the client as you investigate fault calls. To perform successfully within this tight-knit team you must be highly diligent, proactive, willing to take responsibility and detail focused.

Full training will be provided for this role however the successful candidate must have a passion for IT and an on-going desire to increase their knowledge. They will have experience of working with database protocols such as SQL Server, Oracle and Sybase along with an understanding of connectivity protocols. We are not looking for a programmer for this role however an appreciation of the principles of programming is important.

This is an exciting and challenging opportunity to join an organisation with an impressive worldwide client list which includes many Blue Chip names.

The salary offered is dependent on experience and is likely to range from 17,000 to 19,000 plus benefits plus the opportunity to earn a further 6,000 per year for on call work.

Applications are invited from individuals that match the above description and are both based in the UK and eligible to work in the UK.

Autus HR has been contracted to search for, assess and select Professionals who will be successful in this role. Due to the specific requirements of this role, only a small percentage of all applications will be invited to progress through the process, however we will respond to every application we receive. Not being successful for this role does not exclude you from applying for other opportunities.

Applications should be sent to cv@autushr.com. For further information, please contact Paul Roberts on 07837 707 868.

Suitable previous experience could include:- Senior Support Analyst; IT Technical Analyst; IT Reseller; Software Support; IT Support Analyst; IT Support Engineer; IT Support; IT Technical Engineer; Implementation support; Infrastructure Support; Technical Support; Helpdesk Support; Service Desk Support.

Possible locations include: West Midlands; Birmingham; Solihull; Coventry; Warwickshire; Staffordshire; Wolverhampton; Worcestershire; Staffordshire; Telford; Warwickshire; Gloucestershire; Shropshire; Redditch; West Bromwich; Halesowen; Dudley; Stourbridge; Walsall; Sutton Coldfield; Nuneaton.