People Services Case Adviser

People Services Case Adviser

Location: Birmingham (B30) , Birmingham View map Salary: From 25,000 to 30,000 per annum Date posted: 07/06/2012 12:08 Job type:Permanent Company: Serco Contact: Andy Long Ref: Totaljobs/PS/ 0001 Job ID: 53654643

To be part of a centralised team of specialist People Services advisers. Providing pragmatic and pro-active day-to-day human resource consulting/guidance for Serco People Managers, covering all areas of the employee lifecycle including performance, disciplinary, grievances, maternity/paternity, restructuring etc...

Manage the case closure to resolution within the area of responsibility (Discipline/Grievance/Absence/Long Term Sick). Ensure complete query resolution and timely closure of the case.

We are currently building a HR Shared Service centre so this is a great opportunity to join the company at an exciting time of change.

Education
* Masters Degree or equivalent (A recognised HR qualification (CIPD or equivalent) preferred)

Experience
* Excellent generalist/operational HR experience at HR adviser, HR Business Partner level or equivalent
* Practical experience in managing complex ER cases, including redundancies, restructures, disciplinary and grievance cases and complex case management
* Experienced at coaching/influencing managers

Knowledge and Skills
* Have an up to date understanding and application of employment law and HR best practice
* A commercial and pragmatic approach to providing HR solutions
* Confident operating within a client-facing environment.
* Relationship Management Skills - e.g. influencing, stakeholder management, dealing and having with difficult conversations.
* Excellent negotiation skills with confidence in communication
*Ability to coach and develop people managers.
* Ability to work collaboratively, working closely with HR Shared Service teams to ensure joined-up delivery
* Customer focus with a drive to deliver exceptional customer service
* Ability to build strong working relationships/networks with all stakeholders and maintain a high degree of integrity
*Ability to apply judgement to individual cases, make decisions and manage risks
* Delivery focused individual with the ability to work in a self-sufficient manner
* Ability to demonstrate presence and credibility within the organisation and manage key stakeholders
* A creative 'can-do' attitude and preparedness to meet new challenges
* Able to travel and work remotely