Team Managers x 5 - Call Centre Outbound Sales

Team Managers x 5 - Call Centre Outbound Sales

Location: Manchester (M24) , Manchester View map Salary: From 20,000 to 25,000 per annum plus 6k-8k annual bonus potential Date posted: 07/06/2012 16:02 Job type:Permanent Company: LBM Contact: Conor Price Ref: Totaljobs/LBM-556 Job ID: 53763877

Fresh Team Management Opportunities now available with an Industry Leader

Due to continued growth LBM are currently recruiting 5 new Team Managers to join our rapidly expanding business at LBM Middleton, North Manchester. Over the last 2 months our Middleton operation has undertaken significant growth with existing and new LBM clients across Telecomms & Utility sectors - with further growth planned during Jun-Aug. Due to this we now employ circa 550-600 people at our Middleton operation.

These additional Team Manager roles we have created are exciting opportunities for highly motivated, driven individuals to join our professional sales management teams. In securing a role with LBM you will be become a part of a dynamic, fast-moving company that offers accelerated career progression, great training and generous benefits.

LBM Middleton is based at Stakehill Industrial Estate in Middleton - 1 mile from Middleton Town Centre. We have free on-site car parking within walking distance of the site and we are situated along major public transport routes.

Salaries and Benefits

Basic salaries will be up to 25k with realistic bonus potential of up to 6k-8k per annum. All salaries agreed with new Team Managers will be dependent on specific skillsets and experience. Other benefits include 33 days hols (inc stats), company sponsored healthcare, staff incentives and discounts & free car parking.

Hours of Work

All Team Managers are asked to be fully flexible in regards to their working hours, however there are specific shifts patterns that successful applicants can be expected to work on LBMs outbound shifts. Managers typically work 38.75 hours per week with Outbound Sales Campaigns dialling between 8.45am-8pm Monday-Friday, with all staff signing Monday-Sunday contracts.

Application Process

Send your CV to the Middleton Recruitment Team via the enclosed link. Through the application process you will be provided a detailed insight into LBM through our 'Applicant Review' before any Assessment is carried out. These sessions include site visit, meeting the Senior Operational Management Team and career Q&A. All Short-listing and Assessment activities will be completed by the start of July 2012.

Applications should be made by CV and detailed covering letter to the enclosed email address by no later 5pm 18/06/2012.

Role Summary

Leads the team, is the main driver to achieve target and hit SLA/KPIsConstantly improves their own and teams performance - lifts the performance of the team through effective documentation/driving performance and detailing Advisor improvement through Advisor development filesSets plan for the week/month ahead based on current issues and analysis of previous week/month statsDelivers weekly plans at healthy check meetings, through daily performance reviews and the delivery of work set by CCMUtilises Coaching/121/Advisor Contribution/Behaviours of Team/Professional Conduct/SDSA Development and documents in line with LBM policiesEnsures the relevant time is spent on Advisor and Team development, constantly reviews the performance of individuals, ensuring effective coaching is being conducted that relates to previous Coaching sessions and is moving forward.

External Experience/Skills Summary

Successful applicants will typically have a minimum 2 yrs Team Management experience managing Outbound Sales Campaigns and teams gained within the Call Centre and/or Contact Centre sectors over the last 5 yearsApplicants should have managed teams of minimum 10+ staff via Outbound Sales Campaigns and have a proven track record of delivering against KPIs/SLAs/Sales targets within Call Centre and/or Contact Centre sectorsDemonstrable Staff/People Development experienceHas excellent Communication and Interpersonal Skills with the ability to work in a multi-staff environmentAnalytical and problem solving skills - have the ability to interpret MI and deliver Action PlansGood understanding of Inbound and Outbound telephony/dialler systems

A full Job Description is available on request

Contact from LBM for non short-listed CV applications will be made by email.

LBM is an equal opportunities employer and welcomes applications from all sections of the community. Applications are welcome from those that meet the criteria irrespective of religious belief, political opinion, age, sexual orientation, disability, race, marital status, gender, whether or not they have dependents and women returning to the workforce.