Customer Service Manager - E&L and Housing

Customer Service Manager - E&L and Housing

Location: South East London (SE1) , South East London View map Salary: Upto 32,500 per annum Date posted: 16/05/2012 13:00 Job type:Permanent Company: Vangent Contact: Pauline Faure Ref: Totaljobs Job ID: 53588811

Vangent is a young and exciting company that has quickly established itself as a major player in UK Public Sector Business Process Outsourcing.Vangent combines people, process and technology to transform how our clients do business.Vangent is involved in some of the most innovative and high profile projects in Government, both central and local.Vangent is a great place to work!!!

We are looking for a fair but firm Customer Service Manager who has an approachable and flexible attitude to work, is able to facilitate change and has excellent interpersonal, people management and leadership skills as well as excellent communication and presentation skills.

Start date: ASAP

Key skills/competencies:

Strong Customer Service Management experience and knowledge gained in a Contact Centre environment as well as extensive knowledge of contact centre processes and their impact on the customer experience

Customer focused with strong commercial and financial acumen

Excellent analytical, problem solving and planning skills as well as strong organisational aptitude and proven time management skills and ability to multi-task

Excellent leadership skills and ability to manage, develop and motivate all staff within their Teams

Extensive experience of leading teams in a similar environment with proven results

Experienced in dealing with unions

Excellent influence and persuasion skills

Able to handle sensitive information and maintain the highest level of confidentiality

Sounds like you? Please apply within!

Applications deadline: Friday 18th May 2012 / Online Assessments by Wednesday 23rd May 2012

Interviews at a date TBC (30 min presentation preparation then one hour interview)