PREMIER ASSISTANT

PREMIER ASSISTANT

Location: London , South East Salary: Competitive Salary plus Benefits Date posted: 01/05/2012 18:04 Job type:Permanent Company: Net-A-Porter Contact: Net A-Porter Ref: Totaljobs Job ID: 53467469

PREMIER ASSISTANT

NET-A-PORTER.COM launched in June 2000 and has since successfully established itself as the worlds premier luxury online fashion retailer. With its acclaimed editorial format, express worldwide shipping to 170 countries, luxurious packaging and easy returns, NET-A-PORTER offers an unparalleled shopping experience. NET-A-PORTER.COM is the flagship brand from the NET-A-PORTER group which comprises theOutnet.com, the most fashionable fashion outlet, and MRPORTER.COM, the global men's style destination.

As such, we are seeking a Premier Customer Service Assistant to ensure NET-A-PORTER clients receive their ordered goods on time and according to the agreed SLAs on theNET-A-PORTER website.

The first e-tailer to hammer out pacts with Chloe, Pucci and Marni to sell their goods in cyberspace WWD

Key Duties and Responsibilities

Ensure outbound orders and customer returns are processed accurately and within the agreed SLAs Ensure exemplary levels of customer service are displayed at all timesTake responsibility to improve product knowledge and advise customers on purchases. Take every opportunity to up-sell and accessorize outfitsIncrease sales by being aware of current trends, styles and availability of products on NET-A-PORTER and MR PORTER websitesUnderstand individual and team KPIs and strive to exceed target set for telephony, quality and salesLiaise with other departments as necessary to meet customer demandsAnticipate, identify and resolve problems that could delay the release or movement of shipmentsUtilize internal email management software to ensure correct categorization of customer queries and complaintsReport to the LP Team Leader in the event of any customer query or complaint concerning the London Premier ServiceManage workload effectively

Essential Skills & Requirements

Exceptional customer service skills and the ability to exceed expectations for a demanding customer baseA genuine interest in fashion and current trendsAbility to display clear and positive communication skillsAbility to use own initiative and proven track record of having solved problems successfully Excellent time management skills and the ability to meet strict deadlinesProficient computer and analytical skillsPrepared to work set shift patterns on a rota system that includes weekends and evenings

Personal Attributes

Self Confidence Ability to work under pressure in order to reach customer SLAsCustomer First approachGood communication skills Excellent team working skills Excellent work ethic

HOURS

37.5 hours per week. You will need to have flexibility to work 5 out of 7 days a week with weekends shared amongst the team on a rotational basis. The team operates between the hours of Monday Friday 8 am 10.30 pm and weekends 8 am 7.30 pm.