Lead Generation Specialist (Outbound Telemarketing)

Lead Generation Specialist (Outbound Telemarketing)

Location: Southend-On-Sea (SS1) , Southend-On-Sea View map Salary: From 12,000 to 14,000 per annum + up to 5k OTE pa Date posted: 10/06/2012 18:03 Job type:Permanent Company: The Hood Group Contact: Recruitment Team Ref: Totaljobs/LGS/ST Job ID: 53790867

The Hood Group is a privately owned company that has been operating since 1983. Currently the Hood Group consists of three trading companies, Select & Protect (S&P), PlusOne Services (POS)and Hood Direct (HD) andemploys over 200 staff. Each company runs independently but alongside each other to provide a range of household insurance products and services. We have been in business for over twenty five years, initially in the City of London, moving to Southend in 1988.

The Lead Generation Specialist is responsible for contacting potential clients from a new or existing client base and responding to inbound enquiries from prospective customers (phone, email and web).

They are required to attain key data to qualify the prospect and generate sales ready leads for the sales team to close new business.

The direct line of progression from this role would normally be to a Sales Executive

The hours to be worked are 37.5 between 10.30am & 7pm with the occasional Saturday

Hood Directs Professionalism agenda would finance and facilitate an external professional qualification every 2 years for each Hood Direct employee, with study time allowance.

Main Duties:

Make high volume outbound calls to both new and established client bases.

Secure key customer information to enable the identification of qualified sales ready leads and prospective customers to be nurtured for future opportunities.

Collaborate with Marketing and Sales leadership to execute targeted new business campaigns.

Represent our brand (or partner brand) in a professional and ethical manner to customers, prospects, partners, and colleagues.

Verify, score & update client details, utilising our internal databases and CRM systems.

Promote at a high level the customer need, features and benefit of the companys products to potential and existing customers.

Answer inbound new business prospect calls (live), email enquiries, and web leads driven from marketing initiatives.

Contact and convert new business leads to Sales Executives within agreed SLAs.

Knowledge and Skills:

Some working experience in asimilar role with a successful track record in which the candidate met or exceeded quotameasured calls/day, appointments/week, qualification of opportunities, etc.

It is preferable though not essential that the successful candidate will have experience working in a regulated outbound/inbound telephone sales environment, ideally insurance/financial.

Recent experience in software technology, marketing automation, CRM software a plus.

Experience in a selling environment.

Very strong verbal and written (email) skills.

Ability to assist Marketing and Sales Leadership to create/implement pro-active sales campaigns.

Must have a very positive phone demeanour

Computer literate with working experience in Microsoft Outlook, Word, Excel and the Internet.

Numeracy and Literacy.

Minimum of 5 GCSEs at grade C or above or equivalent to include Mathematics and English.

We invest in the careers of all our staff, through training, qualifications and by providing a pro-active learning environment.We understand the importance of staff well being and maintaining a good work/life balance and also provide opportunities such as flexible working and career breaks.There is a Group funded Sports and Social committee and we provide free local gym membership, chair massages, and keep-fit sessions. On completion of probation we also provide an excellent benefits package that includes death in service, pension scheme, medical cover, permanent health insurance and much more.