Operations Support Manager

Operations Support Manager

Location: Birmingham , West Midlands (County) Salary: Unspecified Date posted: 11/06/2012 12:06 Job type:Permanent Company: NSL Services Group Contact: Daniel Simpson Ref: Totaljobs/OSM/BIR/TJ/0512 Job ID: 53608975

NSL provides a range of outsourced solution services. It is the UKs leading enforcement services company, has a successful debt recovery and back office processing operation and provides bus and transport related services at Heathrow and Gatwick airports.

We are working towards being an equal opportunities employer and all applicants are welcome. NSL is fully committed to treating all job applicants and employees fairly and equally regardless of their race, religion or belief, gender, sexuality, age or disability.

Due to continued growth we are currently recruiting foran Operations Support Manager.

The role will require you tosupport the Contract Manager in the implementation and maintenance of quality systems ensuring the best practice is identified and disseminated throughout the operation.The successful candidate wouldhave toensure effective communications both within the operation and with outside parties, representing the Company as appropriate.

The ideal candidate would have to:

Provide management information / reports as and when necessary for the Contract Manager.Deal with all written customer enquiries and complaints in accordance with set standards and the customer care policy, logging each occasion against the appropriate case record.Maintain adequate levels of all controlled and uncontrolled stationeryPrepare the monthly enforcement plan and to monitor the success of those on-going on a daily basis.Assist in developing Quality Assurance systems and procedures in the service area Receive and administer the implementation and removal of parking suspensionsUndertake the duties of the post in accordance with the Quality Assurance systems and procedures within the service.