Senior Claims Negotiator

Senior Claims Negotiator

Location: Patchway, Bristol (BS34) , BS34 View map Salary: 19,478 Date posted: 03/06/2012 16:03 Job type:Permanent Company: Co-operative Legal Contact: Co-operative Ref: Totaljobs/COOPERATIVE-CLS13772 Job ID: 53732001

Approaching 6 million members, 120,000 employees and over 4,500 outlets, we are now a business to rival any other on the high street. The co-operative Group encompasses a vast range of businesses including food, farms, travel, pharmacy, financial services, legal services, motor dealerships, online electricals and funerals.

The Co-operative Legal Services

The legal world can be an intimidating place. Thats why at The Co-operative Legal Services we do things differently. We provide a straightforward service, with transparent, fixed fee quotes that give our members and customers peace of mind.

Our legal services currently comprise of:

legal advice

probate and estate administration

personal injury

employment law

will writing

In the short time that we have been around we have expanded our organisation and continue to invest and grow to provide valuable services for our customersand members. With our approach, our technology and our people-focussed philosophy, we are changing the face of consumer legal services

JOB SUMMARY:

To recover policy holders uninsured losses following their involvement in a Non-Fault and Disputed UK and Foreign Road Traffic Accident unsupervised.

KEY OUTCOMES

To provide advice and guidance to customers as necessary to maintain levels of service set for team and ULR Claims section

To carry out non-fault and disputed claims-handling activities through designated tasks as directed by line manager or recommended process to ensure claims are settled as soon as practicable and according to set departmental levels and standards of performance

Required to deal with inbound telephone calls to claims team and reviewing, negotiating and settling ULR claims according to Legal Services process and call structures

Identify revenue opportunities and refer the lead to the relevant departments or business partner.

KEY EXPERIENCE, KNOWLEDGE & SKILLS

Excellent Knowledge of the insurance market and experience of working in a motor claims environment and managing their own complex caseload.

Excellent communication skills on the telephone with the ability to offer clear and concise advice.

Excellent claims handling and negotiation skills.

Excellent understanding of the Highway Code and the ability to use this in the handling of a ULR claim.

Excellent understanding of the Pre-litigations process.

Ability to settle non-fault and complex cases without aid from Line Manager.

We are passionate about equal opportunities and welcome a broad diversity of talent to apply.

The Co-operative Group reserves the right to cease any advertising prior to the published closing date for a role that receives a high number of applications.