Assistant Store Manager - Leeds

Assistant Store Manager - Leeds

Location: Leeds , West Yorkshire Salary: Depending on experience Date posted: 02/06/2012 16:03 Job type:Permanent Company: Optical Express Contact: Elaine Stewart Ref: Totaljobs/11-2899 Job ID: 53688956

Optical Express is one of the World's leading providers of laser eye surgery. We are an ambitious and directional company that is motivated by the positive impact that we can have on the lives of our patients.We are currently looking to recruit an Assistant Store Manager to join our Leeds store. The ideal candidate will be dedicated to providing exceptional customer service, with strong communication skills and first-rate time management skills.

As the Assistant Store Manager, you will be responsible for the operational efficiency of the store to exceed sales targets and deliver on a wide range of key performance indicators. A key part of your role will be developing your team to ensure excellent customer service and sales focus, while maintaining the highest retail standards. This is an operational role with accountability for achieving profit contribution, sales, productivity and performance targets through effective planning and managing of resources to deliver key business objectives. You will report directly to the Store Manager.

Key Responsibilities and Accountabilities:

To ensure all customers entering the store are approached within five feet and five secondsTo help achieve market share growth and to meet or exceed sales contribution target for the store within agreed budgets and time scales through identifying opportunities and maximizing profitability performance of the storeTo assist the Store Manager and fully implement promotional plans and to promote products and services within the store according to agreed national or local campaign briefs and activities and adhering to Company procedures. To effectively drive sales of these products and services using effective planning and monitoring To ensure staff promote the benefits of laser eye surgery and private dentistry to all customers with passion and enthusiasmTo ensure that the levels of professionalism, customer care, product knowledge and selling skills of all staff within the store meet or exceed the Company standard in order to sell effectively and meet customer needsTo effectively and efficiently manage resources (staff / products) to meet customer demands and peak times of tradingTo minimize the occurrence of customer complaints through improved customer care and quality of service. To resolve any complaints quickly, efficiently and professionally and to retain customer loyaltyTo ensure that at all times the store is presentable to the patient to the highest standards of tidiness and cleanliness and promotes the professional image of Optical Express. This includes ensuring a well maintained customer record systemTo support the Store Manager to recruit, induct, develop (through coaching and training) and motivate the team working within the store and to implement activities to ensure that all staff within the practice meet the acceptable levels of knowledge and competenceTo help develop effective team working between the professional, clinical and retail associates

Minimum Requirements:

Proven retail management or team leader experience A proven track record of developing a team through performance management A real passion for Optical Retailing, with a strong desire to exceed customer expectationsExcellent planning and organisational skillsStrong analytical skills Resilience and determination to succeed in a high pressure environment