Service Manager - Leeds

Service Manager - Leeds

Location: Leeds , West Yorkshire Salary: 30000 - 45000 per annum + benefits Date posted: 02/06/2012 16:03 Job type:Permanent Company: Atos Contact: Abdul Kashif Ref: Totaljobs/137519 Job ID: 53685090

Company Information
Atos is an international information technology services company. Its business is turning client vision into results through the application of consulting, systems integration and managed operations. The company's annual revenues are EUR 5.8 billion and it employs 50,000 people in 40 countries. Atos is the Worldwide Information Technology Partner for the Olympic Games and has a client base of international blue-chip companies across all sectors. Atos is quoted on the Paris Eurolist Market and trades as Atos, Atos Worldline and Atos Consulting.
For more information, please visit the company's web site at www.atos.net

Job Advert Details

Job Description
Reporting to the Senior Service Manager, you will be responsible for the successful and profitable delivery of IT services to a high profile customer. You will represent the face and services of Atos to the customer in the healthcare sector.

Responsibilities to include:
* ownership of service delivery to the customer
* ensure service management areas of change management, configuration management, disaster recovery management, clinical safety and quality BMS services deliver to contract and associated service level agreements
* manage escalations
* oversee / manage the resources and service lines delivering services into the account
* service assurance activities ensuring effective transfer of services from projects to "business as usual"
* agree and oversee "Ready for Operations" testing
* coordination of penetration testing
* assessment of "Change Control Notices" for impact to service
* BMS quality service management representative
* support the delivery of the "live production" service
* develop & encourage continuous service improvement initiatives
* achieve efficiency gains in delivering the services
* to represent Atos when communicating with the customer including managing customer expectations and dealing with complaints
* represent the customer within Service Delivery with specific responsible for overseeing the successful delivery of change management, capacity management, business continuity and release management
* ensure customer satisfaction with the quality of the services delivered
* Oversee/ manage incidents that effect clinical safety are detected, assessed and resolved effectively with minimal impact to Business reputation.
* Oversee the successful release of service maintenance releases onto the estate.


Job Requirements
* proven track record as a Service Manager delivering IT services to an external customer
* experience of working within a high pressure service delivery environment delivering to tight deadlines and service level agreements
* ITIL experience (preferably ITIL Practitioner qualified)
* excellent customer facing skills
* strong negotiation and conflict management skills
* financial acumen
* strong communication skills (both oral and written)
* excellent inter-personal skills
* ability to prioritise and work under pressure
* strong planning and organising skills
* supplier management experience


Additional Information
In return we offer a competitive salary, contributory stakeholder pension scheme, generous holiday allowance, employee private medical cover, Life assurance, Personal Accident Insurance, Season Ticket Loan and a flexible benefits scheme that allows you to purchase discounted products and services. Additionally, comprehensive training and development is delivered in a variety of ways, leading to accreditation if required.