Out of Hours Coordinator

Out of Hours Coordinator

Location: Maidstone , Kent Salary: 10,000 to 15,999 Date posted: 02/06/2012 12:06 Job type:Part Time Company: Care UK Contact: Please Click Apply On Company Website Ref: Totaljobs/CS00364 Job ID: 53699955

Job Summary

We have an exciting part time weekend position for an oncall coordinator based in our Maidstone office to answer calls on the emergency out of hours phone line, to deal with the emergency calls according to Care UK guidelines and policies. To record and report all calls on a live database. To be able to allocate work and cover calls. Hours of work will be every weekend covering a mix of two shifts 7am-14.30hrs and 14.30- 22.00hrs

Responsible To

Branch Manager

Key Responsibilities

To answer calls from Care Workers, service Users and other Health Care professionals and to ensure that the emergency is dealt with in a timely manner whilst providing an impecable customer service to all.

To input data into a live system.

To cover calls and be able to effectivly delegate uncovered shifts to appropiate Support Workers

Skills & Experience

A qualification In Health & Social Care is desirable Ability to work well under pressure and as part of a supportive team To be able to communicate well Good I.T skills A good knowledge of the local area is desirable Qualifications Health and Social Care qualification Qualification in I.T skills

Additional Information

We can offer great benefits, including discounted prices in well known high street stores. 28 days paid annual leave per annum