Customer Experience Team Leader

Customer Experience Team Leader

Location: Kensington, West London (W8) , W8 Salary: Unspecified Competitive Salary Date posted: 25/04/2012 16:16 Job type:Permanent Company: The White Company Contact: Keri Hawkshaw Ref: Totaljobs/17457 Job ID: 53451587

We are delighted to announce that we are recruiting for a Customer Experience Team Leader. The aim of this role is to optimise the performance of the team and the wider Customer Service department.

The Customer Experience team provides a critical link between the Contact Centre in Northampton, Head Office at High Street Kensington, and our customers, so this is a responsible and interesting role which would suit someone with previous experience within a Customer Service environment.Experience of leading a team managing critical contacts and delivering exceptional service is essential.

The successful candidate will be able to work well under pressure, make quick decisions and optimise the performance of the team through motivating and inspiring them.

Skills required:

Previous customer service team leader experience is preferred. Experience in Microsoft word and excelExcellent written and verbal communication skillsA commitment to providing our customers with 'first contact resolution'Attention to detailGoal and Target driven

The successful candidate will be responsible for the quality of their individual team members contacts with customers, will carry out tasks in a timely and efficient manner, will ensure that all team members are trained and coached on a regular basis and will be able to demonstrate strong influencing and complaint handling skills.

What will you get in return?

Competitive Basic Salary20 days holiday per annumPension an d HealthcareInterest free Season Ticket loanGenerous Staff DiscountLife AssuranceChildcare voucher scheme

Over the past 19 years, The White Company has expanded into a multi-channel retailer, serving our customers through mail-order, the web and in stores. We've achieved this growth through our passion for our products and our obsession in providing a fantastic shopping experience for our customers.