Head Of Service transition

Head Of Service transition

Location: Leeds (LS1) , Leeds View map Salary: Competitive Date posted: 24/04/2012 16:19 Job type:Permanent Company: William Hill Organisation Contact: Recruitment Team Ref: Totaljobs Job ID: 53441080

Head Of Service Transition - Leeds

Its no surprise were known as the Home of Betting. We put the customer at the heart of everything we do and exceed expectations along the way.Before the betting process even starts, our support functions are on hand to make everything run smoothly. Our entire IT infrastructure is supported by a complex range of IT systems which keep everything in our shops, support functions and online on the go. For a business that relies so heavily on advanced technology, they're vital to eve rything we do. Working in such a fast-moving environment, our support services need to be as dynamic as the betting markets themselves.

We are currently looking for a Head of Service Transition to drive a step change in William Hill capability and to deliver change, increasing the frequency and overall volume of change across William Hill globally into multiple 24/7 operational environments ensuring that all operational business and technical requirements are understood and delivered against agreed processes and SLAs.
This senior management role requires extensive leadership and management capability, taking ownership for business, supplier and internal technology relationships in regard to change

Main duties and responsibilities:

Throughput of change globally (both hardware and software) into the services operations teams

Provide a single consolidated view of all assets, both hardware and software globally across the WH business

Perception and f eedback from dev and ops teams

Optimised employee engagement scores within function and wider Business Systems team

Delivery of agreed SLAs and the management of risks

Essential criteria:

At least 5 years experience in the transition of products, business process operations and/or IT Service Management into live operations.

Significant experience in a similar role leading a Service Transition Team, ideally within a betting and gaming environment, but an ecommerce environment is essential.

Demonstrates a deep understanding of service transition processes and interfaces to other service management processes and project delivery

A working knowledge of devops and continuous deployment capabilities

An excellent understanding of project management, the development cycle and testing methodologies

Proven track record in creating a high performing team that is customer focused and aligned to the long t erm business requirements

Extremely confident in operating in an environment of change

Strategic focus on long term aims and objectives while dealing tactically with operational issues

Professional management skills including communication and networking skills to establish relationships within the company and with 3rd Parties

If you have the skills we are looking for and have experience of working in a fast moving environment, we would love to hear from you. We are a fast pace forward thinking organisation in a unique industry so if you like a challenge and relish change youll be a perfect fit.