Network Operations Engineer

Network Operations Engineer

Location: Ealing, West London (W13) , W13 Salary: From 50,000 to 60,000 per annum Date posted: 04/04/2012 13:23 Job type:Permanent Company: Campbell Black Contact: Alex Bettison Ref: Totaljobs/AlexNet Job ID: 53285898

Network Operations Engineer

Summary &

Purpose of Role:

Provide technical support for the networks that deliver services to the companiescustomers ensuring that networks are secure and available. If a fault does exist resolve the problem as swiftly as possible.

Support the wider team to develop and deliver cost effective connectivity services. This may include working directly with customers or providing support into the bid process for prospective customers.

The company operates diverse networks the technology employed may include LTE, WiFi, point to point wireless as well as fixed line.

Location:

Ealing Broadway

Areas of Responsibility Include:

Note: responsibilities may be added or varied to respond to the demands of the business.

Primary Responsibilities & Accountabilities

(the role includes though is not limited to these tasks)

Carry out day to day network administration tasks to ensure that the network elements are operating as expected. Investigate and resolve any anomalies to ensure that the network continues to operate as expected.

Work with other departments to ensure that any changes to the network are robustly tested, and implemented with appropriate care.

Ensure that change control procedures are adhered to.

Respond to fault reports in a timely manner aiming to resolve any customer impacting faults in as short a timeframe as sensibly possible. This may include the need to work unsoc iable hours and/or participate in the on call rota.

Develop and enhance monitoring and management capability.

Develop and enhance the security of the network.

Work with vendors and other departments to ensure that equipment is maintained in line with industry best practice.

Develop and enhance the knowledge base within the company, ensuring that learning is shared appropriately within the organisation.

Ensure that documentation is kept up to date to reflect the current network configuration.

Our Values:

Adaptable

Liberating

Together

Reliable

We seek to employ team players people who integrate easily, communicate with professional courtesy, energy and enthusiasm inside and outside the business at all levels

We are team players who share information, build rapport, offer support and generally seek to build trust and loyalty company wide

We are committed to providing outstanding customer service (inte rnally & externally) we believe we are all each others customers

We are energetic and self-motivated seeking people who are hands on and require minimum management supervision

In a fast moving / developing environment we require people who are flexible and adaptable - excited by new ideas and/or technology and, willing to pick up and work with new initiatives no matter how unfamiliar

We seek people who are ambitious, seek to improve their performance, are interested in training and generally in personal development

No ego! We will succeed or fail as a team so constructive criticism should be embraced to enable development

Brilliantly planned & organised managing workload, avoiding conflicting priorities in pressurised environment

We like problem solvers who have and use initiative

Background & Profile

(Qualifications working history, languages etc.)

Qualifications & Experience

Demonstrab le track record working in 24/7 operations team

Experience and practical skills are as important as formal qualifications

Good knowledge of IT Systems

Thorough understanding and practical knowledge of IP based protocols

Ability to plan, configure and maintain networks based on a variety of network devices such as Juniper/Cisco

Significant practical experience in Unix or other variants

Exposure to mobile communications core network would be an advantage

ISP knowledge and experience

Demonstrable problem solving skills

Familiar and comfortable with MPLS, BGP, VPIN, ISIS, DNS, Web server, Radius, AAA, DHCP, routing/switching SNMP.

IPv 6

A full driving licence is essential for this post.

Note:This job description is a guide to the principal, current duties of the job.It does not form part of the contract of employment.