Contact Centre Agent

Contact Centre Agent

Location: Leeds , West Yorkshire Salary: 14,280 per annum plus benefits Date posted: 25/04/2012 16:14 Job type:Permanent Company: Barclays UK Retail Bank Contact: Barclays Resource Centre Ref: Totaljobs/65308 Job ID: 53451526

Contact Centre Agent

We have opportunities in this role in Leeds.

Lending your support to customers
When customers and independent financial advisors call us about mortgage applications, we always aim to provide a seamless and professional service. As a Customer Service Advisor, you'll need to understand our systems thoroughly to help process transactions and make sure that any issues are dealt with quickly and efficiently.
In return for your contribution and effort, we're able to offer a variety of attra ctive benefits including incentives, opportunities for career profession and excellent facilities including a gym, free parking, subsidised canteen and internet caf.

What you'll give our customers as a Customer Service Advisor
You'll be focused on your customers, ensuring that you deal with their queries in line with our set procedures - working closely with colleagues to provide a seamless level of service. Where appropriate, you'll escalate issues to senior colleagues and you'll also look out for opportunities to make improvements to our operational processes.

What you'll get in return
Help our customers get the best that Barclays has to offer, and you'll get the same in return. We're not just talking about valuable benefits like great bonus potential, private healthcare, childcare savings, and a huge range of employee discounts. You'll also enjoy a unique company spirit that believes in giving people the freedom to do a great job today, and the support to reach their biggest ambitions in the future.

What you'll need as a Customer Service Advisor
The success of everyone at Barclays is measured by their ability to put our customers at the centre of their day. To do that in this role, you'll need experience of a high-volume call centre or customer service environment. We'll also be looking for a good level of competence in English and Maths, computer literacy in MS Word and Excel, along with knowledge of the financial services market and - more specifically - the world of mortgages. You'll be a well-organised problem-solver who is methodical when it comes to meeting targets and deadlines.

We'll judge you on your ability and nothing else.
Careers built around customers.