Helpdesk Engineers - London

Helpdesk Engineers - London

Location: London , South East Salary: From 15,000 to 25,000 per annum (dependent on skills & experience) Date posted: 06/04/2012 12:07 Job type:Permanent Company: Prosource IT (UK) Ltd Contact: Tracey Miles Ref: Totaljobs/TJ-HDE/LON-04/2012 Job ID: 53271675

Prosource.it is a managed IT services provider focusing on infrastructure, operational and project requirements across the corporate enterprise market.We have a workforce of +400 staff and contractors worldwide and 2012 will be the Companys eighth successive year of growth during which time it has grown by more than 900, while still retaining its focus on both customer and internal quality.

To support our growth we are look ing to recruit confident, customer focussed and self- motivating Helpdesk Engineers who possess a proactive, positive and can-do attitude.Candidates must have good interpersonal skills and be confident communicators with an excellent telephone manner as there will be extensive contact with customers.You must be willing and able to undertake shift work as and when required.It is important that you have at least 1 year of previous technical support experience within a busy helpdesk team, preferably within the Oil and Gas industry.In addition, candidates should possess the following skills and experience;

Provision of Helpdesk support in an enterprise environment

Supporting remote users

Resolving 1st line hardware and software issues

Creating and maintaining self-help documents

Working with call logging systems, tracking and maintaining call statuses

Ability to work under pressure independently or as part of a team

Excellent interperso nal, customer service and communication skills

Excellent analysis and triage skills

The patience and confidence to deal with demanding customers

Ability to explain technical concepts in layman terms

Strong attention to detail

Supporting Microsoft Operating Systems & Microsoft Office Suite

It would be beneficial for candidates to possess ITIL Foundation and/or have experience of working within an environment which has adopted ITIL methodology.

Prosource.it is committed to recognising and rewarding hard work and offer a competitive benefits package and training and development for all our staff.We have won awards for Best Small Companies to Work For for two years, as well as wining additional industry awards for business growth, outstanding employer, and entrepreneurship.Our global office presence extends from Aberdeen and London in the UK to Houston, Calgary and Dubai. www.pros ource.it