Online Sales Consultant x 2

Online Sales Consultant x 2

Location: London , South East Salary: 18,000 per annum plus commission Date posted: 05/04/2012 11:38 Job type:Permanent Company: Stella Travel Services UK Contact: Claire Chaney Ref: Totaljobs/Tbag Online Sales Job ID: 53295463

COMPANY Travelbag Limited

JOB TITLE Online Sales Consultant

DEPARTMENT Online Sales Team

RESPONSIBLE TO Sales Manager

JOB PURPOSE

To maximise sales/turnover/profitability of Travelbag products by providing quality service, specialist knowledge and salesmanship for all online reservation. Increase existing built in margin with ancillary items and upsells.

To ensure all booking are handled in a professional manner, providing the best possible holiday for the customer whilst maintainin g a high quality service.

COMPETENCIES & SKILLS

People Skills - Ability to communicate effectively and politely using both written and verbal skills.

Development - Ensure that knowledge and skills are continuously improved

Achieves Results - Uses skills and ability to exceed own sales targets

Motivation - Creates and maintains a desire to excel and succeed both individually and as part of a team

Customer Focus - Anticipates, responds to and seeks to meet the needs of our clients

Team-working- Works co-operatively within own team and other teams

Decision Making and Problem Solving - Gathers and utilizes information to recognise problems and resolve them.

Planning and Organisational Skills - Time management skills with the ability to plan workload in order to achieve objectives

System Skills - Computer literate. A good working knowledge of CRSs

KEY RESPONSIBILITIES

ACHIEVING SALES TARGETS

Consistently achie ving individual monthly sales targets (GCI and New Bookings)Contributing to the overall achievement of the online targetsReacting to specific business product targets i.e. incentive drives when possibleAchieving personal sales performance (e.g. conversion on upsells and margin rates)Ensure all sales opportunities are optimisedEnsure excellent customer service is provided to all customers at all timesEffectively handle customer complaints to minimise customer dissatisfaction and encourage repeat business

ADMINISTRATIVE RESPONSIBILITIES

Responsible for the effective processing of all emails received in to the Travelbag Online Customer Service inbox are responded to the same dayAll notes relating to own bookings must be kept up to date within the folder to enable full transparency for the team to action in your absence.Keeping track of all hotel requests that are made and ensuring that replies are received and clients updated as soon as possible.

PRODUCT KNOWLEDGE

Ens ure that the most up to date product knowledge is obtained and attend all training sessions

TEAM RESPONSIBILITIES

Provide feedback on success of promotional activitiesFollow all company and office proceduresAttend, participate in and contribute positively towards team meetingsRecommend constructive improvements to system or working practicesAct as an ambassador to Travelbag and provide a company image to all customers which reflects the Company Brand