Helpdesk Analyst

Helpdesk Analyst

Location: Basildon , Essex Salary: From 10 to 11 per hour Date posted: 29/05/2012 22:00 Job type:Contract Company: Skye Recruitment Contact: Paula James Ref: Totaljobs/PJ/1L/HD/IB/EX Job ID: 53720679

1st Line Helpdesk Analyst required for a fantastic opportunity working in a large organisation based in Essex for a 3 month rolling contract. The Helpdesk Analyst will have experience in working in a Helpdesk environment of more than 1000 users, logging and taking ownership of calls as well as providing password resets and troubleshooting.

Skills Required for the Helpdesk Analyst:

1st Line / Helpdesk Support

Password resets Active Directory

Troubleshooting issues with Windows XP

MS Office

Email troubleshooting

Exposure to Touchpaper or similar products i.e. Heat or Hornbill

Escalating to 2nd Line Support

The Helpdesk Analyst will also have strong customer service and communication skills.