Healthcare Assistant - Handsworth Road (Birmingham)

Healthcare Assistant - Handsworth Road (Birmingham)

Location: Church Hill, Birmingham (B20) , B20 View map Salary: 6.31 Date posted: 20/05/2012 18:01 Job type:Permanent Company: Co-operative Pharmacy Contact: Co-operative Ref: Totaljobs/COOPERATIVE-PO12236 Job ID: 53482508

Our World revolves around communities

The Co-operative Pharmacy is the largest, British owned Community Pharmacy in the UK, so were sure to have the perfect opportunity near to you. Aiming to become the leading provider of pharmacy services within the community, were expanding and investing in new ideas and services to bring better health to more people. Were also investing heavily in updating and re-furbishing our branches. The futures looking great, and now were on the look-out for bright, commercial and customer focussed individuals to join us.

Role and Responsibilities:

To provide excellent levels of customer service to internal and external customers to ensure customer needs and requirements are met / exceeded and complaints are dealt with in quick and effective manner.

To ensure customers prescriptions are received and issued in a timely manner complying with patient confidentially and data protection protocols.

To comply fully with SOPs and service level agreements to ensure patient safety at all times.

To have an awareness of branch targets and proactively seek opportunities to increase revenue and service provision in the branch to maintain and grow profitability.

Ensure products are displayed in line with planograms to ensure stock rotation and limited stock holdings in branch

Key Experience Knowledge and Skills:

Experience of working in retail environment or with external customers

Experience of / willingness to work in a regulated environment

Ability to demonstrate excellent customer service skills

Able to work as part of a team and provide support to others

Willing to learn and develop personally to improve understanding of Pharmacy business